Experience: 3 to 6 Years
Shift: Rotational Shifts
Key Responsibilities:
- Manage patient registration, admission, discharge, and appointment scheduling efficiently.
- Handle patient queries and provide information about healthcare services with professionalism and empathy.
- Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow.
- Maintain accurate patient records and update information in the Hospital Management System (HMS).
- Process billing, payments, insurance documentation, and cash transactions as per organizational policies.
- Handle telephone calls, emails, and walk-in inquiries professionally.
- Supervise front desk operations and guide junior front office staff when required.
- Manage OPD/IPD appointments and ensure effective queue management.
- Resolve patient concerns and escalate issues to the appropriate department when necessary.
- Prepare daily reports related to patient registrations, appointments, and collections.
- Maintain confidentiality of patient information and records.
- Ensure the reception and waiting areas are well-organized and welcoming.
Required Skills:
- Strong communication and interpersonal skills.
- Experience in front office and patient coordination activities.
- Knowledge of billing, patient registration, and appointment scheduling.
- Familiarity with Hospital Management Systems (HMS).
- Proficiency in MS Office and email communication.
- Strong problem-solving and multitasking abilities.
- Ability to work effectively in rotational shifts.
Qualification:
- Any Graduate preferred.
- Relevant experience in hospital front office/reception operations.
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Do you have 1-2 years experience into Hospital domain?
- How many years of total experience you have ?
- Are you comfortable with Rotational shift including night shift?
- Are you comfortable to work in hospital domain?
Work Location: In person
