CREATIVE GIFTING CONSULTANT AND CUSTOMER EXPERIENCE EXECUTIVE
Angroos
Kadavanthra, Kochi
Salary: 15000 to 25000 per month
Full Time
Immediate Hiring
About Angroos
Angroos is a leading gifting and corporate gifting company specializing in premium gift hampers, customized gifts, festive gifting, corporate gifting solutions, and personalized gift experiences. We are looking for a creative and customer-oriented professional who can combine gift designing, customer communication, and enquiry management into one exciting role.
About the Role
As a Creative Gifting Consultant and Customer Experience Executive, you will help customers select, customize, and create memorable gifting experiences. You will work directly with customers, understand their requirements, design gifting solutions, coordinate orders, and ensure excellent customer satisfaction.
This role is ideal for candidates who enjoy creativity, communication, customer interaction, and helping customers find the perfect gift.
Key Responsibilities
Create and design gift hampers, gift boxes, festive gift sets, return gifts, and customized gifting solutions.
Understand customer requirements and recommend suitable gifting options based on occasion, budget, and preferences.
Manage customer enquiries through WhatsApp, Instagram, Facebook, phone calls, email, and website enquiries.
Respond professionally to customer messages and provide product recommendations.
Prepare gift concepts, product combinations, and presentation ideas for customers.
Coordinate with customers regarding customization, branding, personalization, packaging, and delivery requirements.
Handle corporate gifting enquiries and support bulk gifting projects.
Follow up enquiries and assist in converting customer enquiries into successful orders.
Coordinate with production, packing, sales, and operations teams for smooth execution of orders.
Maintain enquiry records, customer communication history, and project details.
Assist in product photography preparation, gifting presentations, and social media content activities when required.
Ensure a premium customer experience throughout the entire order process.
Candidate Requirements
Minimum 1 year experience in Gift Designing, Retail, Customer Service, Hospitality, Sales Support, Event Management, Decoration, Visual Merchandising, or related fields.
Strong interest in creativity, gifting, decoration, and product presentation.
Excellent communication skills in Malayalam and English.
Comfortable handling customer conversations through phone calls, WhatsApp, Instagram, and social media platforms.
Good customer service and relationship management skills.
Ability to understand customer expectations and deliver suitable solutions.
Basic computer knowledge required.
Immediate joiners preferred.
Preferred Candidate Profile
Candidates who love interacting with customers and helping them make gifting decisions.
Candidates who enjoy both creative work and customer communication.
Candidates comfortable handling phone calls, chats, and social media enquiries throughout the day.
Candidates willing to manage customer communication and enquiry follow ups when required during urgent projects, festive seasons, and corporate gifting campaigns.
Positive, energetic, and service-oriented individuals with a passion for gifting and customer experience.
Why Join Angroos
Work with one of Kerala’s growing gifting brands.
Creative and dynamic work environment.
Opportunity to handle premium gifting projects and corporate clients.
Performance-based growth opportunities.
Learn and grow in gifting, branding, customer relations, and business operations.
Application Requirements
Candidates must submit a complete and updated resume with a recent passport size photograph attached.
How to Apply
Email: [email protected]
WhatsApp or Call: 8089757187
Indeed Message: Apply directly through Indeed.
Only shortlisted candidates will be contacted for interviews.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
