Associate - Insurance - Life
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Process Associate/Process Developer Voice + Claims Responsibilities: - Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP - Prioritize transactions according to detailed guidelines to meet SLA - Plans and prioritizes tasks and work responsibilities: to achieve objectives - Comprehending and responding to customer inquiries. - Identify research and resolve problems. - Assist with/perform other team tasks as the need arises. - Ability to accurately interpret and compile information from a variety of sources and systems - Ensure that turnaround time and quality of the work meets Company service standards - Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls - Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics - Critically analyze the claim file & the received demand package to identify any pendency - Handle own work in process and support team efforts to ensure that individual team goals are met. - Maintain key records like working files email for reference and audit purpose - Handle basic day to day requirements of excel - Critically analyze the claim file & the received demand package to identify any pendency - Communicate with 3 rd parties to negotiate on the settlement amount - Liaison with internal Claims partners to further investigate on the claim file - Answer incoming telephone calls from third parties in relation to the demands sent by them - Minimum
Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certifications
Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Financial Analyst (CFA) - SkillabSkillab, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Fellow of the Institute of Actuaries (FIA) - Institute and Faculty of Actuaries (UK)Institute and Faculty of Actuaries (UK)
Required Skills
Critical Thinking, Fraud Management, Insurance, Life Insurance, Quality Management
Language
English
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
Insurance - Life
Remote Type -
Office
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
