Role Summary
We are seeking an experienced Senior Project Manager to lead POD 1 for the goCollect product. The role will be responsible for managing multiple concurrent client implementations, product enhancements, stakeholder relationships, and delivery teams across the BFSI sector.
The ideal candidate should have strong experience in the Collections, Recovery, Lending, or Loan Servicing domain, with proven expertise in handling multiple projects simultaneously for NBFCs, HFCs, Banks, and Fintechs.
The candidate will act as the single point of accountability for project delivery, client satisfaction, resource coordination, risk management, and successful adoption of goCollect across assigned accounts.
Key Responsibilities
Project & Program Management
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Manage and oversee 5+ concurrent client projects and product initiatives.
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Own project planning, execution, monitoring, governance, and closure.
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Ensure projects are delivered on time, within scope, and within agreed milestones.
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Drive project governance through weekly, monthly, and steering committee reviews.
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Track dependencies, risks, blockers, and mitigation plans across projects.
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Ensure adherence to implementation methodologies, quality standards, and delivery processes.
Client & Stakeholder Management
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Act as the primary interface for senior client stakeholders.
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Build strong relationships with leadership teams within NBFCs, HFCs, Banks, and Fintechs.
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Manage stakeholder expectations and drive resolution of escalations.
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Conduct regular business reviews and project status meetings.
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Translate business requirements into actionable project plans and deliverables.
Product & Domain Leadership
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Demonstrate strong understanding of:
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Collections & Recoveries
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Field Collections
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Telecalling Operations
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Legal Collections
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Repossession Processes
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Agency Management
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Collection Analytics & Reporting
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Work closely with Product, Engineering, QA, and Support teams to prioritize client requirements.
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Guide clients on best practices for collections and recovery workflows.
Team Leadership
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Lead cross-functional teams including:
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Business Analysts
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Project Coordinators
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Developers
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QA Engineers
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Product Teams
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Drive accountability across project teams.
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Mentor junior project managers and implementation consultants.
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Ensure effective resource planning and utilization across projects.
Delivery Governance
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Establish project KPIs and delivery dashboards.
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Monitor project health, resource allocation, milestone adherence, and client satisfaction.
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Conduct root cause analysis for project delays and implementation issues.
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Ensure proper documentation including BRDs, FSDs, MOMs, RAID logs, and change requests.
Compliance & Risk Management
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Ensure delivery aligns with BFSI regulatory and compliance requirements.
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Monitor project risks related to data security, integrations, migration, and operational readiness.
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Coordinate with technology teams on audit trails, user activity monitoring, and system governance requirements.
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Ensure adherence to information security and client-specific compliance mandates.
Required Experience
Mandatory
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8–12+ years of project/program management experience.
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Minimum 5 years managing BFSI technology projects.
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Experience working with:
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NBFCs
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Housing Finance Companies (HFCs)
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Banks
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Fintechs
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Proven experience managing 5+ concurrent projects.
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Strong stakeholder management experience with CXOs and business heads.
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Experience leading cross-functional teams of 15–30 members.
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Strong understanding of software implementation lifecycles and SaaS deployments.
Preferred
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Experience in Collections & Recovery platforms.
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Experience with Loan Management Systems (LMS), Collection Systems, Lending Platforms, or Recovery Solutions.
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Exposure to SARFAESI, legal recovery processes, repossession, and agency management workflows.
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PMP, Prince2, Agile, Scrum, or equivalent certifications.
Key Skills
Domain Knowledge
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Collections & Recoveries
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Lending Operations
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Delinquency Management
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Loan Servicing
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Field Collections
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Legal Collections
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Repossession & Recovery Processes
Functional Skills
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Program Management
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Stakeholder Management
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Resource Planning
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Risk Management
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Change Management
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Client Relationship Management
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Escalation Management
Technical Skills
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SaaS Implementations
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API Integrations
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Data Migration Projects
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UAT Management
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Agile & Waterfall Methodologies
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Project Tracking Tools (JIRA, Azure DevOps, ClickUp, etc.)
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MIS & Project Dashboarding
Key Success Metrics (KRAs)
Delivery
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95%+ milestone adherence across projects.
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90%+ projects delivered within committed timelines.
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Zero critical project escalations unresolved beyond SLA.
Client Success
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CSAT Score > 8.5/10.
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Client retention and expansion opportunities identified.
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Quarterly business reviews completed for all assigned accounts.
Team Management
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Resource utilization maintained between 80–90%.
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Team attrition below company average.
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Successful mentoring of junior project resources.
Governance
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100% project reporting compliance.
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Weekly project health dashboards published.
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RAID logs maintained for all active projects.
Ideal Candidate Profile
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Comes from collections, recovery, lending, or BFSI technology background.
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Has managed implementations for organizations such as HFCs, NBFCs, Banks, or Fintechs.
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Comfortable handling multiple clients simultaneously.
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Strong executive presence and client-facing communication skills.
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Can independently drive complex implementations from requirement gathering to go-live and hypercare.
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Highly organized, process-driven, and capable of managing competing priorities across multiple projects.
