Key ResponsibilitiesProvided end-user technical support (IT) in person, via phone, email, and remote support tools.Supported Windows and ChromeOS devices, including installation, configuration, and troubleshooting.Managed user accounts, access, and profiles through Google Workspace.Troubleshot hardware issues related to laptops, desktops, printers, and network devices.Responded to service requests and resolved user issues efficiently.Assisted users with password resets, account lockouts, and access-related issues.Firewall & Network MonitoringMonitored and managed firewall alerts, logs, and traffic reports using pfSense.Coordinated with ISP teams to ensure stable network connectivity.Maintained network configuration and security documentation.System AdministrationManage backups, asset tracking, and helpdesk systems.Handled employee onboarding and offboarding, including device setup, account provisioning, and access revocation.Maintained IT asset inventory and lifecycle management.Coordinated with vendors for hardware procurement, software licenses, and technical support.Managed LAN, switches, Wi-Fi access points, CCTV systems, and firewall infrastructure.Set up and supported audio-visual systems for meetings and events.Created and maintained IT process documentation.Additional ResponsibilitiesManaged and maintained overall IT infrastructure, including laptops, desktops, printers, and networking devices.Provided technical troubleshooting and support for employees.Worked independently while handling multiple tasks effectively.Technical SkillsRemote Support Tools: UltraViewer, AnyDeskOperating Systems: Windows, ChromeOSITSM Tool: FreshworksGoogle Workspace AdministrationNetworking & Firewall Management (pfSense)
Pay: ₹300,000.00 - ₹400,000.00 per year
Work Location: In person
