We are seeking a detail-oriented and customer-focused Travel Operations Executive to manage end-to-end travel coordination, client communication, and operational workflows. The ideal candidate will ensure smooth travel experiences for clients while optimisation internal processes and maintaining high service standards.
Key Responsibilities
1. Client Handling & Communication
- Act as the primary point of contact for travel clients.
- Handle inquiries related to itineraries, bookings, cancellations, and travel updates.
- Build strong relationships by delivering personalized and timely support.
2. Travel Planning & Coordination
- Manage flight bookings, hotel reservations, visa coordination, and ground transportation.
- Design customized travel itineraries based on client preferences and budgets.
- Ensure all travel arrangements are accurate and confirmed in advance.
3. Operational Process Management
- Coordinate with airlines, hotels, vendors, and internal teams for smooth execution.
- Monitor bookings and ensure timely completion of all travel-related services.
- Streamline workflows to improve efficiency and reduce errors.
4. Tools & Platform Utilization
- Use travel booking systems, CRM tools, Google Workspace, and other platforms to manage operations.
- Maintain updated records of bookings, client details, and travel schedules.
5. Automation & Process Optimization
- Leverage automation tools and AI-based solutions for itinerary creation, communication, and reporting.
- Identify opportunities to improve backend processes and enhance service delivery.
6. Customer Support & Issue Resolution
- Handle last-minute changes, cancellations, and travel disruptions professionally.
- Provide quick solutions to ensure a hassle-free travel experience.
- Take proactive steps to prevent recurring issues.
7. Documentation & Reporting
- Maintain accurate documentation of bookings, invoices, and client interactions.
- Track operational performance and prepare reports for management review.
8. Performance & Service Quality Improvement
- Identify areas for improvement in travel operations and client experience.
- Suggest and implement strategies to enhance efficiency and satisfaction levels.
Requirements
- Experience in travel operations, tour management, or hospitality (preferred).
- Strong communication and coordination skills.
- Familiarity with travel booking tools is a plus.
- Ability to manage multiple tasks and work under deadlines.
- Problem-solving mindset with attention to detail.
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
Experience:
- Travel Operations: 1 year (Required)
Work Location: In person
