JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Circle Head - Technical Equipment & Manpower
Position Overview
The Circle Head is responsible for managing technical equipment operations and technical manpower across an entire state territory, ensuring optimal resource allocation, operational efficiency, and service delivery standards. This senior leadership role oversees multiple districts/regions within the state and reports to regional or national leadership.
Key Responsibilities
Strategic Leadership
Develop and implement state-wide technical operations strategy aligned with organizational objectives
Oversee budget planning and resource allocation for technical equipment and personnel across the state
Establish performance metrics and KPIs for technical operations and manpower utilization
Drive continuous improvement initiatives to enhance operational efficiency and service quality
Technical Equipment Management
Ensure optimal deployment, maintenance, and lifecycle management of technical equipment across all state locations
Oversee equipment procurement, installation, and commissioning processes
Implement preventive maintenance programs and ensure compliance with safety standards
Monitor equipment performance metrics and coordinate upgrades or replacements as needed
Manage vendor relationships and service contracts for technical equipment
Manpower Management
Lead recruitment, training, and development of technical personnel across the state
Establish workforce planning strategies to meet operational demands
Implement performance management systems and career development programs
Ensure adequate staffing levels and skill distribution across all state locations
Foster a culture of technical excellence and continuous learning
Operations Excellence
Monitor and ensure service level agreements (SLAs) are met across all state operations
Coordinate with district/regional managers to optimize resource utilization
Implement standardized processes and best practices across all locations
Ensure compliance with regulatory requirements and company policies
Manage escalations and resolve complex technical or operational issues
Stakeholder Management
Interface with senior leadership, government bodies, and key customers as required
Collaborate with other functional heads to ensure integrated service delivery
Represent the organization in industry forums and technical committees
Build and maintain relationships with key suppliers and technology partners
Required Qualifications
Education & Experience
Bachelor's degree in Engineering (Mechanical, Electrical, Electronics, or related field)
Master's degree in Engineering Management, MBA, or equivalent preferred
12-15 years of progressive experience in technical operations management
Minimum 5 years in senior leadership roles managing large teams and multi-location operations
Proven track record in managing technical equipment and skilled workforce
Technical Competencies
Deep understanding of technical equipment operations, maintenance, and lifecycle management
Strong knowledge of industry standards, safety protocols, and regulatory requirements
Proficiency in resource planning and optimization methodologies
Experience with enterprise resource planning (ERP) and workforce management systems
Knowledge of emerging technologies and digital transformation initiatives
Leadership & Management Skills
Proven ability to lead and motivate large, geographically dispersed teams
Strong strategic thinking and business acumen
Excellent communication and presentation skills
Change management and organizational development experience
Crisis management and problem-solving capabilities
Personal Attributes
Results-oriented with strong accountability mindset
Adaptable to changing business requirements and market conditions
Strong analytical and decision-making abilities
Cultural sensitivity and ability to work in diverse environments
Willingness to travel extensively within the state territory
Key Performance Indicators
Equipment uptime and availability metrics
Service quality and customer satisfaction scores
Manpower productivity and utilization rates
Budget adherence and cost optimization achievements
Safety incident rates and compliance scores
Employee engagement and retention metrics
Reporting Structure
Reports to: Regional Director/VP Operations
Direct Reports: District/Area Technical Managers, State Technical Specialists, Administrative Staff
Matrix Relationships: HR, Finance, Procurement, Quality teams
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
