We are looking for Desktop Support Engineer for Remote job work.
EST USA working hours (i.e 6.30 PM IST to 3.30 AM IST)
Key Responsibilities
The role generally spans hardware maintenance, software configuration, and direct user support
* Hardware Support: Installing, configuring, and repairing physical equipment like PCs, laptops, printers, scanners, and routers.
* Software Management: Deploying and updating operating systems (Windows, macOS, Linux) and essential applications
* Troubleshooting: Diagnosing and resolving issues related to network connectivity (DNS, DHCP, VPN), software glitches, and system failures
* User Training: Walking employees through the use of new equipment or software and providing basic technical orientations.
* Inventory & Documentation: Tracking hardware assets, managing software licenses, and maintaining detailed logs of support tickets and resolutions.
Common Job Requirements
* Education: A Bachelor's degree or Diploma in Computer Science or Information Technology is typically preferred.
* Certifications: Industry-standard credentials like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Apple Certified Macintosh Technician (ACMT) are highly valued.
* Experience: Requirements range from entry-level 8-10 year) to more senior roles (10= years) depending on the organization's complexity.
Essential Skills
* Technical Proficiency: Hands-on knowledge of OS environments, antivirus software, and diagnostic tools.
* Communication: The ability to explain complex technical solutions to non-technical users in a clear, patient manner.
* Problem-Solving: Strong analytical skills to identify root causes of failures and implement lasting fixes.
* Customer Service: A helpful, empathetic attitude is critical as this role involves direct interaction with frustrated users.
pls share your profile on [email protected]
Pay: ₹8,822.60 - ₹50,000.00 per month
Work Location: Remote
