We are looking for a talented and motivated Support and Development Engineer with expertise in APIs to join our dynamic team. The ideal candidate will be responsible for supporting, developing, and troubleshooting API-based solutions, ensuring seamless integration with third-party applications and services. You will work closely with both internal teams and external clients, providing technical assistance, debugging issues, and developing new API features.
Technical:
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Fluent in Axway API product, Linux, Database,
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Hands-on experience working in Cloud Provider platforms AWS and Azure
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Knowledge and hands-on of ITIL services
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Provide technical support for API-related issues encountered by internal teams or external clients.
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Troubleshoot, debug, and resolve API-related bugs and performance issues.
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Ensure API reliability, availability, and optimal performance.
API Development:
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Design, develop, and maintain RESTful or GraphQL APIs.
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Collaborate with cross-functional teams (backend, frontend, QA) to implement API integrations with various systems.
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Develop new API features and enhance existing functionalities.
Incident M anagement:
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Assist in diagnosing and resolving system outages or incidents affecting the APIs.
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Participate in on-call rotation or after-hours support, as needed, to handle production issues
Operational
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Flexibility towards working in shifts (US, EMEA & APAC regions)
Soft Skills / Experience:
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Customer/Front Office engagement experience
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Ability to work independently and have Learnability Skills.
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Strong problem-solving and analytical skills.
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Excellent communication skills, both written and verbal.
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Ability to work collaboratively in a team environment.
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Ability to manage multiple tasks and prioritize work effectively.
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A strong passion for learning and adapting to new technologies.
Desirable:
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Hands on experience in API development, integration, and support.
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Hands-on experience in Axway API Gateway.
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Proficiency in Unix and Shell scripting.
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Proficiency in developing and working with RESTful APIs, SOAP APIs.
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Experience with API management platforms (e.g., Postman, Swagger, Apigee, etc.).
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Strong understanding of databases (SQL, NoSQL) and API data formats (JSON, XML).
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Familiarity with API authentication methods (OAuth, JWT, etc.).
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Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
Total Experience Expected: 04-06 years
