Urgent requirement for Reservation & OTA Manager
Job Location - Kolkata
Male & Female both can apply
Experience - Minimum 4 years from hotel industry
KRA :
1. Reservations - Direct Sales KRA
- Handle Inbound Bookings: Take calls, emails, WhatsApp, and website inquiries. Convert to confirmed bookings
- Achieve Direct Revenue Targets: Meet monthly targets for direct room revenue, ADR, and room nights
- Rate Quotation & Upselling: Quote best available rates, sell room upgrades, packages, early check-in/late checkout, F&B credits
- Group & FIT Handling: Manage individual, group, and corporate FIT reservations + send confirmations
- Guest Communication: Pre-arrival mails, special requests coordination with FO/HK/F&B, post-stay thank you
2. OTA Management KRA
- Inventory & Rate Management: Update allotment, rates, restrictions, stop-sell on http://Booking.com, Expedia, MMT, Agoda, Goibibo via Channel Manager/PMS
- Rate Parity: Ensure 100% rate parity across OTAs and hotel website. No rate leakage
- Promotions: Run Genius, Member Deals, Mobile Rates, Long Stay, and flash sales with OTAs
- Content Optimization: Update photos, room descriptions, policies, amenities to improve ranking and conversion
- Review Management: Monitor + reply to guest reviews within 24-48 hrs to improve score and ranking
3. Revenue & Distribution KRA
- Market Mix: Balance Direct vs OTA vs Corporate business to maximize net ADR after commission
- Forecasting: Share daily/weekly pickup report to Revenue Manager for demand planning
- Competitor Tracking: Track comp set rates and promotions on OTAs daily
- New Channel Onboarding: Identify and onboard new relevant OTAs for the market
4. Operations & Coordination KRA
- Zero Overbooking: Ensure Channel Manager sync is working. Avoid discrepancies between PMS and OTAs
- Reporting: Daily production report: Direct vs OTA revenue, ADR, occupancy, commission, cancellations
- Payment & Reconciliation: Handle OTA invoices, virtual card payments, chargebacks, and no-show disputes
- Inter-Department Coordination: Work with Front Office, Revenue, Finance, and Sales for smooth guest experience
Interested candidates share resume
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
