A hotel receptionist is the first point of contact for guests, responsible for creating a welcoming atmosphere, managing reservations, and ensuring smooth communication between guests and hotel staff.
* Key Responsibilities
- Guest check-in/out: Handle arrivals, departures, and room assignments efficiently.
- Reservations management: Process bookings via phone, email, or online platforms.
- Customer service: Provide information about hotel services, local attractions, and resolve guest inquiries or complaints.
- Payment handling: Manage billing, process payments, and maintain accurate records.
- Communication: Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Administrative tasks: Maintain guest records, update databases, and prepare daily reports.
* Skills & Qualifications
- Interpersonal skills: Friendly, approachable, and professional demeanor.
- Organizational ability: Strong multitasking and time management skills.
- Technical knowledge: Familiarity with hotel management software and booking systems.
- Language proficiency: Fluency in English; knowledge of additional languages is a plus.
- Problem-solving: Ability to handle unexpected situations calmly and effectively.
* Desired Qualities
- Positive attitude and professional appearance
- Strong attention to detail
- Ability to work flexible hours, including weekends and holidays
- Team-oriented mindset with a focus on guest satisfaction
Pay: From ₹12,000.00 per month
Work Location: In person
