Education Qualification :
Any Graduate (Engineering / Science)
Skills :
Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable
Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable
Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable
Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable
Certification :
Technology | JCT/ JA/JCESA
As a JAMF/Intune Level 2 Administrator, you will play a pivotal role in providing advanced support for the configuration and management of JAMF Pro/Intune. You will work closely with Level 1 administrators, IT teams, and end-users to ensure the effective management of Apple devices, software deployment, and user support.
Key Responsibilities JAMF:
1. JAMF Configuration and Optimization:
- Lead the setup, configuration, and optimization of JAMF Pro infrastructure, including policies, profiles, and settings.
- Implement advanced configurations for client management, inventory, and mobile device management.
2. User Support and Training:
- Provide Level 2 support for end-users of Apple devices, addressing complex issues, device setups, software installations, and troubleshooting.
- Offer training and mentorship to Level 1 administrators and end-users.
3. Software Deployment Leadership:
- Lead software packaging and deployment efforts using JAMF, implementing efficient software distribution, patch management, and automation strategies.
- Create and maintain advanced deployment packages and automation scripts for software installations.
4. Inventory Management and Reporting:
- Oversee the maintenance of an accurate inventory of Apple hardware and software assets.
- Create custom reports and dashboards to provide insights on inventory, compliance, and performance.
5. Security Policies and Compliance:
- Assist in the implementation and management of security policies for Apple devices, ensuring compliance with security standards and regulations.
- Collaborate with security teams to address vulnerabilities and implement security updates.
6. Advanced Troubleshooting and Problem Resolution:
- Provide Level 2 support for complex JAMF-related issues, incidents, and user problems.
- Conduct root cause analysis for challenging technical problems and implement solutions.
7. Documentation and Knowledge Sharing:
- Maintain comprehensive documentation of JAM
