Hiring for Helpdesk Analyst
Experience: 0 to 1 year
Location: Valasaravakkam, Chennai
Shift Timing: 9.30 am to 6.30 pm
Package: up to 17000 per month
Job Summary
We are looking for a Helpdesk Analyst with 0–1 year of experience to join our team. Candidates should have good communication skills, basic knowledge of ticketing tools, and strong Excel knowledge. Freshers with relevant skills are also welcome to apply.
Roles & Responsibilities:
- Handle and manage support tickets through ticketing tools
- Respond to user queries and provide timely support
- Track, update, and close tickets within defined timelines
- Coordinate with internal teams for issue resolution
- Maintain reports and MIS using Microsoft Excel
- Prepare daily/weekly reports and maintain documentation
- Ensure proper follow-up and user communication
Required Skills:
- 0–1 year of experience in helpdesk/support role
- Knowledge of ticketing tools/service desk platforms
- Strong knowledge in Microsoft Excel
- Good verbal and written communication skills
- Basic troubleshooting and coordination skills
- Ability to work in a team environment
- Multilingual communication skills will be an added advantage
Qualification:
- Any Graduate / Diploma
- Freshers can also apply
Thanks & Regards,
Archana JS
HR Specialist
+91- 9940968202 | [email protected] |www.2cqr.in
Pay: Up to ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund
Application Question(s):
- What is your total years of experience?
- What is your current ctc?
- What is your expected ctc?
- What is your notice period?
Work Location: In person
