Job Summary
The Customer Relationship Executive (CRE) is responsible for providing excellent customer service by managing customer interactions before, during, and after vehicle service. The CRE ensures timely follow-ups, service reminders, customer feedback collection, complaint resolution, and supports customer retention initiatives to achieve high customer satisfaction.
Key Responsibilities
- Welcome customers and provide courteous assistance.
- Schedule service appointments and coordinate with the Service Advisor.
- Make reminder calls for periodic vehicle servicing.
- Conduct post-service feedback calls to measure customer satisfaction.
- Record and resolve customer complaints promptly.
- Escalate unresolved issues to the Service Manager.
- Maintain accurate customer records in the Dealer Management System (DMS).
- Follow up on pending service jobs and ensure timely communication with customers.
- Promote service campaigns, annual maintenance packages, accessories, and value-added services.
- Generate daily, weekly, and monthly customer follow-up reports.
- Maintain confidentiality of customer information.
- Support the service team in achieving Customer Satisfaction (CSAT) and Customer Experience (CX) targets.
Qualifications
- Bachelor's Degree or Diploma in any discipline.
- 0–2 years of experience in customer service, telecalling, or the automobile industry (preferred).
- Freshers with excellent communication skills may also apply.
Job Type: Full-time
Pay: ₹11,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
