Travel & Reservations Executive
Location: Mumbai, Maharashtra
Employment Type: Full-time
Department: Guest Services & Reservations
Experience: 1–4 Years
Industry: Luxury Hospitality | Villas | Travel & Tourism
Job Summary
We are seeking a highly organized and customer-focused Travel & Reservations Executive to join our growing hospitality team. In this role, you will be responsible for managing guest reservations, coordinating travel arrangements, preparing personalized itineraries, and ensuring every guest enjoys a seamless travel experience from booking through departure.
The ideal candidate has excellent communication skills, strong attention to detail, and a passion for hospitality and travel. You will work closely with guests, Destination Management Companies (DMCs), transportation providers, villa partners, and internal operations teams to deliver exceptional service while maintaining operational efficiency.
If you thrive in a fast-paced environment and enjoy creating memorable guest experiences, we'd love to hear from you.
Key Responsibilities
- Assist guests in planning their travel by providing expert recommendations on destinations, luxury villas, transportation options, local attractions, restaurants, and curated experiences.
- Manage the complete reservation lifecycle, including inquiries, quotations, bookings, confirmations, modifications, cancellations, refunds (where applicable), and follow-ups.
- Prepare customized travel itineraries tailored to guests' travel dates, preferences, budgets, interests, and special requests.
- Coordinate with Destination Management Companies (DMCs), travel agencies, transportation vendors, villa owners, concierge partners, and local service providers to ensure smooth execution of travel plans.
- Prepare professional quotations, travel proposals, booking confirmations, invoices, vouchers, and other travel-related documentation with high accuracy.
- Maintain strong relationships with travel partners and vendors to ensure service quality, competitive pricing, and timely support.
- Research destinations, local experiences, seasonal activities, events, restaurants, and attractions to provide guests with accurate and updated recommendations.
- Coordinate with Guest Services and Operations teams to ensure smooth arrivals, departures, airport transfers, villa check-ins, and special guest arrangements.
- Maintain accurate reservation records, vendor databases, pricing information, and internal travel documentation.
- Monitor booking schedules and proactively communicate booking updates, itinerary changes, travel requirements, and important information to guests.
- Resolve guest queries, booking concerns, and travel-related issues professionally while maintaining a high standard of customer satisfaction.
- Ensure all reservations and travel arrangements comply with company policies, operational procedures, and quality standards.
- Stay updated on travel trends, destination information, hospitality standards, and industry best practices.
- Support the Reservations Manager and other departments with administrative and operational tasks as required.
Required Qualifications
- Bachelor's degree in Hospitality, Tourism, Travel Management, Business Administration, or a related field.
- 1–4 years of experience in Travel, Hospitality, Reservations, Tourism, Luxury Villas, Hotels, or Guest Services.
- Freshers with exceptional communication skills and a strong interest in the travel industry are also encouraged to apply.
Required SkillsTechnical Skills
- Reservation and booking management
- Travel itinerary planning
- Vendor and partner coordination
- Quotation and invoice preparation
- Documentation management
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- CRM or Reservation Management Systems (preferred)
Soft Skills
- Excellent verbal and written communication
- Outstanding customer service and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Problem-solving and conflict resolution
- Time management
- Professional telephone and email etiquette
- Ability to work under pressure and meet deadlines
- Positive attitude and team collaboration
Preferred Qualifications
- Experience working with luxury villas, hotels, resorts, travel agencies, or hospitality companies.
- Knowledge of domestic and international travel destinations.
- Familiarity with DMC operations and travel vendors.
- Understanding of hospitality service standards.
- Ability to handle VIP or premium guest requirements.
- Additional language proficiency is an advantage.
What We Offer
- Competitive salary based on experience and qualifications.
- Performance-based incentives.
- Career growth opportunities within a growing hospitality company.
- Professional development and ongoing training.
- Supportive and collaborative work environment.
- Opportunity to work with premium travel experiences and luxury properties.
- Employee recognition and performance rewards.
- Paid leave and statutory benefits as per company policy.
Salary
₹25,000 – ₹45,000 per month (Based on experience, skills, and interview performance)
Additional Benefits
- Performance Incentives
- Annual Performance Review
- Career Advancement Opportunities
- Paid Leave
- Training & Development Programs
Work Schedule
- Full-time
- Monday to Saturday
- Rotational shifts as per business requirements
- Weekend and holiday availability may be required during peak travel seasons
Why Join Us?
Join a passionate team dedicated to creating unforgettable travel experiences. You'll work alongside experienced hospitality professionals, build relationships with premium travel partners, and play a key role in delivering exceptional guest satisfaction while growing your career in the luxury hospitality and travel industry.
Apply Now
If you're passionate about travel, hospitality, and delivering exceptional guest experiences, we'd love to hear from you. Apply today and become part of a team committed to excellence in luxury travel and guest services.
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
