Project Role : Quality Engineering Lead
Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Quality Engineering Lead, a typical day involves guiding a team of quality engineers by coordinating multi-disciplinary planning and integrating various ecosystem components to enhance delivery speed and maintain high standards of quality throughout the application lifecycle. The role requires overseeing the development and execution of comprehensive testing strategies that align with business and functional requirements. This position also involves defining and monitoring key performance indicators to evaluate the effectiveness of testing activities, managing test execution, and ensuring timely resolution of defects, all while fostering collaboration across teams to achieve project goals.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of quality assurance processes to ensure consistent delivery standards.
- Facilitate communication and coordination between cross-functional teams to align testing efforts with project objectives.
- Mentor and support junior team members to enhance their skills and promote professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong expertise in quality engineering principles and testing methodologies applicable to software development lifecycles.
- Experience in designing and executing end-to-end testing strategies that incorporate both functional and non-functional testing.
- Ability to define, track, and analyze key quality metrics to drive continuous improvement in testing processes.
- Skilled in defect management and resolution techniques to ensure timely identification and correction of issues.
- Competence in coordinating multi-disciplinary teams and integrating diverse technology ecosystems to support quality objectives.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Kolkata office.
- A 15 years full time education is required.
