Build Your Career in IT Support & Cyber Security with Innovate Tax
Innovate Tax is seeking an IT Support & Security Analyst to join our Technical Team in Vadodara. This is an excellent opportunity for an ambitious IT professional to gain hands-on experience across Microsoft 365 administration, end-user support, infrastructure management and cyber security initiatives within a global organisation.
Working alongside experienced technical professionals, you will play a key role in supporting colleagues across multiple international locations while helping strengthen our security posture and supporting compliance initiatives.
Who we are
Innovate Tax is a global tax technology consultancy helping businesses automate and manage their VAT and other indirect taxes (GST) using well-known, reputable IT systems. We also implement compliance tools, including e-invoicing, globally, as well as developing our own tools, incorporating AI technology.
We’re headquartered in the UK and have offices in Bognor Regis and Monmouth. We are also established in the USA, UAE and India, and we have remote team members and contractors across the UK, Europe and beyond.
Our environment is friendly, fast-paced, and focused on helping people reach their potential. The Technical Team plays a critical role in supporting our global operations, maintaining secure and reliable systems, and enabling employees to perform at their best wherever they are located.
Our Core Values
We’re proud of the culture we’ve built — one that’s based on collaboration, respect, and continuous learning.
Our five-core values guide everything we do:
- Respect – for ourselves, our colleagues, our clients, our differences – everything!
- Look for opportunity – we always aim to innovate and improve, never accepting the status quo.
- Make your good better– we always strive to excel at the things we are good at and seek to improve our knowledge, expertise and ourselves.
- Always deliver– we take ownership of what we do and if we say we’ll do something, we’ll do it.
- Above and beyond– we always make the effort to go the extra mile to impress ourselves and our clients.
What You Will Do
- Provide technical support to employees across all company locations.
- Assist with the administration of Microsoft 365 services, including user accounts, licensing and access management.
- Support the deployment, configuration and maintenance of laptops, desktops and mobile devices.
- Assist with the maintenance and monitoring of servers, networks and internal infrastructure.
- Support cyber security initiatives, including endpoint security, patch management and security best practices.
- Assist with Innovate Tax's security accreditation programmes and related compliance activities.
- Troubleshoot hardware, software and application issues and resolve support tickets in a timely manner.
- Create and maintain technical documentation and support procedures (in English)
- Participate in IT projects and continuous improvement initiatives.
Who You Are
We are seeking candidates who:
- Have a degree, diploma or relevant qualification in Information Technology, Computer Science or a related discipline.
- Proficient communicator in English (both verbal and written) and provide excellent customer service in English.
- Have previous experience in an IT Support, Helpdesk or Systems Administration (Microsoft 365) role.
- Possess a good understanding of networking and cybersecurity fundamentals with familiarity in either Linux, Windows and/or macOS environments.
- Demonstrate strong troubleshooting and problem-solving skills.
- Work well independently and as part of a team and must be organised, proactive and detail-oriented.
- Enjoy learning new technologies and developing their technical knowledge.
Desirable:
- Experience with Microsoft Entra ID, Intune or Microsoft Defender.
- Experience supporting cloud-based systems and applications.
- PowerShell or other scripting experience.
- Relevant Microsoft or cyber security certifications.
Please note: this role is office-based, so you must be able to travel to and from our Vadodara office daily.
Pay: ₹400,000.00 - ₹460,000.00 per year
Education:
Experience:
- IT Support: 2 years (Preferred)
- System administration: 2 years (Preferred)
Language:
Location:
- Vadodara, Gujarat (Vadodara) (Required)
Work Location: In person
