About the Role
We are looking for a Customer Care Executive for Chat process to handle customer inquiries, resolve issues, and provide an excellent customer experience through email.
Key Responsibilities
- Respond to customer queries via phone, email, chat, and social media.
- Resolve customer complaints and provide timely solutions.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up with customers to ensure issue resolution and satisfaction.
- Escalate complex issues to relevant teams when required.
- Meet defined quality, productivity, and customer satisfaction targets.
- Provide information about products, services, and company policies.
Required Skills
- Excellent written communication skills.
- Strong customer service orientation.
- Good problem-solving and interpersonal skills.
- Basic computer knowledge and typing skills.
- Ability to work in a fast-paced environment.
- Positive attitude and willingness to learn.
Qualifications
- Graduate/pursuing/Diploma.
- Freshers are welcome to apply.
- Prior experience in customer service, BPO, or call center roles is an advantage.
Preferred Skills
- Experience using CRM tools.
- Ability to handle multiple customer interactions simultaneously.
- Knowledge of English and Hindi; additional regional languages are a plus.
Compensation & Benefits
- Competitive salary and incentives.
- Training and career growth opportunities.
- Employee engagement activities.
- Health and other company benefits as per policy.
Interested candidates can share their resume at 9821942179.
Pay: ₹15,500.00 - ₹21,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- This is a Email Chat process in Panchkula in English, day shift? Are you comfortable in it?
- Basic Salary is Rs 15500, + Incentive upto 3k+ Night shift allowance upto 2.5k. Total CTC upto 21k. Are you ok with that?
Education:
Work Location: In person
