JOB DESCRIPTION
Job Title: Steward / Service Associate
Department: Food & Beverage Service
Reports To: Senior Captain / Restaurant Manager
Employment Type: Full-Time
Job Purpose
The Steward / Service Associate is responsible for delivering excellent customer service by taking orders, serving food and beverages, maintaining cleanliness, and ensuring guests enjoy a pleasant dining experience while adhering to company standards.
Key ResponsibilitiesGuest Service
- Greet and welcome guests warmly.
- Present menus and explain food and beverage offerings.
- Take guest orders accurately using the POS system.
- Serve food and beverages promptly and professionally.
- Check guest satisfaction during the dining experience.
- Assist guests with requests and resolve minor concerns.
Restaurant Operations
- Prepare tables before service.
- Maintain cleanliness of dining areas and service stations.
- Clear and reset tables efficiently.
- Assist in opening and closing duties.
Billing & Cash Handling
- Present bills accurately.
- Process payments through cash, card, or digital methods.
- Follow company cash-handling procedures.
Hygiene & Safety
- Maintain personal hygiene and grooming standards.
- Follow food safety and sanitation guidelines.
- Ensure service equipment is clean and properly maintained.
Teamwork
- Coordinate with kitchen staff for timely service.
- Support fellow team members during peak hours.
- Follow instructions from supervisors and management.
Skills Required
- Excellent communication skills.
- Customer-focused attitude.
- Basic knowledge of food and beverage service.
- Ability to work under pressure.
- Positive attitude and teamwork.
- Basic computer/POS knowledge.
Qualification
- Higher Secondary (12th Pass) or Graduate.
- Hotel Management qualification preferred but not mandatory.
Experience
- 0–2 years of experience in restaurants, cafés, or hotels.
- Freshers with a positive attitude are welcome.
Key Performance Indicators (KPIs)
- Guest satisfaction.
- Order accuracy.
- Service speed.
- Upselling performance.
- Hygiene compliance.
- Attendance and punctuality.
- Teamwork and professionalism.
Behavioural Competencies
- Customer Focus
- Teamwork
- Communication
- Discipline
- Adaptability
- Positive Attitude
- Accountability
Interested candidates can share their resume at: [email protected]
Pay: From ₹18,000.00 per month
Benefits:
Work Location: In person
