Job Description: Level 1 – Senior Customer Support Representative / Lead
We are looking for a Senior Customer Support Representative who can lead team and work on event management based on the surveillance systems for our US client.
Roles and Responsibilities:
- Possess basic computer knowledge and working knowledge of MS tools Coordinate with client as per requirement.
- Manage team and their daily performance. Coordinate with their respective team for work, solve their queries, guide and motivate them.
- Have to be bridge between management and employees.
- Provide product support as per the standard guidelines Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Experience with CCTV surveillance systems will be a plus
Pay: ₹28,000.00 - ₹33,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
