Customer Support & Sales Executive
Company: Skyfall Voice Communications Private Limited
Department: Customer Support & Sales
Job Type: Full-Time
Experience: 0–1 Years
Location: Chennai
Industry: Telecom | VoIP | Cloud Communication | IT Solutions
Job Summary
We are looking for a motivated and customer-focused Customer Support & Sales Executive to manage customer inquiries, generate and follow up on sales leads, coordinate product demonstrations, and provide first-level support for Skyfall's communication and telecom solutions.
The ideal candidate should have good communication skills, a customer-oriented approach.
Key Responsibilities Customer Support
- Handle customer calls, emails, WhatsApp messages, and support inquiries.
- Understand customer requirements and provide appropriate solutions.
- Provide first-level assistance for VoIP, SIP, Cloud PBX, Dialer, IVR, and related services.
- Coordinate with the technical and operations teams to resolve customer issues.
- Track customer complaints and ensure timely resolution.
- Maintain proper records of customer interactions and support tickets.
- Follow up with customers after issue resolution to ensure satisfaction.
- Escalate technical issues to the appropriate technical team when required.
Sales Responsibilities
- Handle inbound leads and sales inquiries.
- Make outbound calls to prospective customers.
- Understand customer requirements and recommend suitable Skyfall solutions.
- Generate leads through calls, email, LinkedIn, WhatsApp, and other channels.
- Schedule product demonstrations and meetings with prospects.
- Follow up with prospects regularly and maintain the sales pipeline.
- Prepare and share quotations and proposals in coordination with the sales team.
- Negotiate with customers within approved commercial guidelines.
- Convert qualified leads into customers.
- Maintain accurate lead and sales information in the CRM.
- Achieve monthly sales and revenue targets.
Required Skills
- Excellent verbal and written communication skills.
- Good customer handling and relationship-building skills.
- Basic understanding of sales and lead conversion.
- Good negotiation and convincing skills.
- Ability to understand customer requirements.
- Good follow-up and time-management skills.
- Basic knowledge of MS Office / Google Workspace.
- Ability to work with CRM and ticketing systems.
- Willingness to learn telecom and cloud communication technologies.
Experience selling VoIP, SIP Trunk, Cloud Dialer, IP PBX, Internet Lease Line, or SaaS products will be an added advantage.
Key Performance Indicators (KPIs)
- Monthly qualified leads generated
- Number of calls and customer interactions
- Lead follow-up percentage
- Demo appointments completed
- Sales conversion rate
- Monthly revenue achievement
- Customer response time
- Customer satisfaction
- Ticket resolution coordination
- Customer retention and repeat business
Education
Minimum: Any Bachelor's Degree / Diploma.
Salary will depend on experience, communication skills, technical knowledge, and sales performance.
Why Join Skyfall?
- Work with enterprise telecom and cloud communication solutions.
- Opportunity to develop technical and sales skills.
- Performance-based incentives.
- Career growth opportunities.
- Exposure to VoIP, AI Calling, Cloud Dialer, CRM, and enterprise networking solutions.
Ideal Candidate
We are looking for someone who is:
Customer-focused + Good Communicator + Sales-oriented + Strong Follow-up + Willing to Learn
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
