Key Responsibilities
- Make outbound calls to prospective and existing customers using the company-provided database.
- Answer incoming customer calls and provide accurate information about products, services, pricing, and offers.
- Understand customer requirements and recommend suitable products or services.
- Generate qualified leads and schedule appointments for the sales team when required.
- Follow up with customers regarding enquiries, quotations, orders, payments, or appointments.
- Maintain accurate records of calls, customer details, feedback, and follow-up activities in the CRM or company system.
- Handle customer objections professionally and escalate complex issues to the appropriate department.
- Achieve daily, weekly, and monthly calling, lead-generation, conversion, and customer-service targets.
- Coordinate with the sales and support teams to ensure timely customer assistance.
- Follow company communication standards, calling scripts, data-protection policies, and customer-service procedures.
Required Skills and Qualifications
- Minimum qualification of 12th standard or equivalent; graduates are preferred.
Pay: ₹8,642.27 - ₹12,000.00 per month
Work Location: Remote
