Customer Support Executive (Work From Office)
Company: ECOMMY BUSINESS SOLUTIONS
Location: Indore, Madhya Pradesh
Job Description
ECOMMY BUSINESS SOLUTIONS is looking for a dedicated and enthusiastic Customer Support Executive to join our growing eCommerce team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries professionally.
Responsibilities
- Handle customer calls, WhatsApp messages, emails, and chat support.
- Assist customers with order-related queries, returns, replacements, and refunds.
- Coordinate with Amazon, Flipkart, and courier partners.
- Maintain customer records and update CRM.
- Resolve customer complaints professionally and on time.
- Follow up with customers to ensure complete satisfaction.
Requirements
- Excellent communication skills in Hindi (English is an added advantage).
- Basic knowledge of MS Office, Google Sheets, and Email.
- Good typing speed and computer skills.
- Positive attitude and willingness to learn.
- Ability to work independently and in a team.
- Freshers and experienced candidates are welcome.
Preferred Skills
- Experience in Customer Support or eCommerce.
- Knowledge of Amazon Seller Central or Flipkart Seller Hub is an advantage.
Benefits
- Friendly and supportive work environment.
- Career growth opportunities.
- Training provided.
- Performance-based incentives.
Job Details
- Work Location: Indore (Work From Office)
- Employment Type: Full-Time
Women candidates are encouraged to apply.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
