Company: Gleuhr Wellness Pvt. Ltd.
Department: Front Office / Receptionist
Location: Mumbai
Job Summary
Gleuhr Wellness Pvt. Ltd. is looking for a professional, customer-focused, and organized Receptionist to manage the front desk and ensure an exceptional experience for every client visiting the clinic. The ideal candidate will handle appointments, greet clients, coordinate with doctors and consultants, and maintain smooth front office operations.
Key Responsibilities
Welcome clients and visitors in a warm and professional manner.
Manage the front desk and maintain a positive clinic environment.
Schedule, confirm, and reschedule appointments for doctors and skin consultants.
Answer incoming calls, WhatsApp messages, emails, and customer inquiries promptly.
Register new clients and maintain accurate patient records.
Coordinate with doctors, therapists, and internal departments to ensure smooth operations.
Handle billing, payment collection, invoice generation, and issue receipts.
Maintain daily appointment schedules and follow up with clients regarding visits.
Resolve basic customer queries and escalate concerns when required.
Ensure the reception area is clean, organized, and presentable at all times.
Prepare daily reports related to appointments, walk-ins, and payments.
Support administrative tasks and maintain confidentiality of client information.
Required Qualifications
Bachelor's degree or equivalent qualification.
1–3 years of experience as a Receptionist, Front Desk Executive, or Customer Service Executive (experience in healthcare, wellness, or skincare clinics is preferred).
Excellent verbal and written communication skills in English and Hindi.
Good interpersonal and customer service skills.
Proficiency in MS Office and appointment scheduling software/CRM.
Professional appearance with a positive attitude and problem-solving skills.
Preferred Skills
Strong organizational and multitasking abilities.
Ability to work under pressure in a fast-paced environment.
Basic knowledge of billing and cash handling.
Attention to detail and time management.
Friendly, courteous, and service-oriented personality.
Training Duration: 7–15 Days (Unpaid)
Agreement: 2-year employment agreement
Timing- 9:30 to 7 pm (Monday to Friday one rotational off) Saturday and Sunday working
Contact-9779415240
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
