Company Profile:
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description:
Experience:
- 5 – 10 years in an international voice process - contact center environment
- Handled customers from various industries (medical, Mortgage, Industrial etc)
- Has experience in handling irate customers, handling product related queries etc
Key Responsibilities:
- Deliver clear, fluent, and professional communication with strong active listening
and cultural awareness.
- Provide first-level support for product inquiries, warranty questions, and basic
HVAC-related issues (training provided).
- Accurately log cases in CRM tool while multitasking during live calls.
- De-escalate challenging situations and ensure a positive customer experience.
- Prioritize and manage high-volume inquiries with strong organization and time
management.
Skills & Competencies:
- Written & Verbal Communication: Excellent communication skills are a must.
Effectively communicate complex information to both technical and non-technical
audiences.
- Strong customer focus, empathy, patience, and conflict-resolution skills.
Qualifications:
- Ability to work U.S. business hours (8:00 AM – 6:00 PM CST).
- Any graduate
- Proven 5 + years of experience handling calls in an international contact center
