Job Description: Operations Director (Wholesale E-commerce)Role OverviewWe are seeking a high-caliber Operations Director to lead, optimize, and scale our wholesale e-commerce business. In this executive position, you will hold complete operational accountability, managing our entire team of 18 professionals across all departments. Reporting directly to the business Owner, you will drive commercial success by mastering our core processes—including bulk buying, pricing strategies, and catalog management—while leveraging our technology stack (Shopify, Comgem, Zoho CRM, and Odoo ERP) to maximize profitability.Key ResponsibilitiesCommercial Strategy, Bulk Buying & Pricing
- Lead bulk buying strategies and negotiate high-volume procurement terms with suppliers to maximize margins.
- Develop dynamic pricing models tailored to different tiers of B2B buyers, distributors, and corporate clients.
- Monitor market trends, material costs, and competitor behaviors to continuously protect and optimize profitability.
Team Leadership & Performance
- Directly manage our cross-functional team of 18 staff members spanning warehouse, sales, marketing, and finance.
- Build cohesive workflows to ensure seamless communication and productivity across the entire organization.
- Establish performance metrics (KPIs) to monitor, evaluate, and elevate team performance.
Catalog & E-commerce Operations
- Oversee digital catalog management across Shopify and Comgem, ensuring accurate trade pricing, volume discounts, and descriptions.
- Streamline product onboarding processes to get new wholesale lines to market quickly and accurately.
- Optimize platform usability to guarantee a seamless, high-converting checkout experience for commercial clients.
Supply Chain & Inventory Management
- Utilize Odoo ERP to master inventory planning, demand forecasting, and warehouse logistics.
- Maintain optimal stock levels, balancing large-scale bulk procurement with storage capacity to minimize dead stock.
- Supervise order fulfillment to guarantee exceptional shipping accuracy and speed for bulk, palletized shipments.
Sales, Marketing & CRM Control
- Maintain customer lifecycle health and sales pipelines within Zoho CRM to maximize B2B retention.
- Align sales and marketing teams to deploy targeted, data-backed promotional campaigns for wholesale buyers.
- Improve B2B onboarding, ensuring corporate accounts receive exceptional, high-touch support.
Financial Account Control
- Maintain tight financial control over operational budgets, overheads, and procurement expenditures.
- Monitor critical financial health metrics, including cash flow, accounts receivable/payable, and gross profit margins.
- Deliver regular financial reports and strategic cost-benefit analyses directly to the business owner.
Required Skills & QualificationsProfessional Experience
- Proven executive leadership history as an Operations Director, COO, or General Manager in a wholesale or B2B e-commerce environment.
- Direct experience handling commercial buying, vendor management, and large-scale bulk purchasing.
- Demonstrated success managing mid-sized teams (15–20+ staff members) and reporting directly to a business owner or founder.
Technical Proficiencies
- E-commerce: Hands-on experience managing trade storefronts on Shopify and Comgem.
- ERP Systems: High proficiency using Odoo ERP (or similar robust platforms) for inventory, supply chain, and procurement.
- CRM Systems: Deep familiarity with Zoho CRM to manage pipeline analytics and customer communication.
- Financial Acumen: Strong capability in commercial budgeting, trade finance, account oversight, and margin analysis.
Core Competencies
- Systems Thinker: Passion for refining internal workflows, automating manual tasks, and maximizing software integrations.
- Clear Communicator: Executive-level verbal and written communication skills tailored for direct owner reporting.
Pay: ₹100,000.00 - ₹150,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
- Work from home
Work Location: Hybrid remote in Kochi, Kerala
