International Holiday Sales Specialist – Inside Sales
Location: Kolkata
Job Type: Full-time
Experience: 2–5 years
Industry: International Travel / Luxury Travel / Tour Operator
About the Role
We are looking for an experienced and target-oriented International Holiday Sales Specialist – Inside Sales to join our team.
The candidate will be responsible for converting inbound travel enquiries into confirmed international holiday bookings and generating revenue. This is a consultative sales role involving customer interaction, destination consultation, customized holiday proposals, follow-ups, objection handling, negotiation and closing.
The ideal candidate should have proven experience in selling international holiday packages/FITs, strong destination knowledge, excellent communication skills and a demonstrated ability to convert leads into revenue.
IMPORTANT: This is an INBOUND INSIDE SALES role. It is NOT a field-sales, retail-sales, telecalling, customer-support, ticketing or travel-operations position. Candidates must have relevant experience in selling international holidays/travel packages.Key Responsibilities
- Handle and respond to inbound international travel enquiries/leads received through website, digital marketing, WhatsApp, phone, referrals and other channels.
- Understand the customer's destination preferences, travel dates, budget, interests and expectations.
- Act as a travel consultant and recommend suitable international destinations, hotels, experiences and holiday packages.
- Prepare and present customized holiday proposals and itineraries.
- Work with internal product/operations teams and DMCs to develop competitive packages where required.
- Follow up systematically with prospective customers through calls, WhatsApp and email.
- Build trust and rapport with customers throughout the sales process.
- Handle customer objections related to price, itinerary, hotels, destination and competition.
- Negotiate effectively while maintaining the company's required margins.
- Convert qualified leads into confirmed bookings and revenue.
- Identify opportunities for upselling and cross-selling of hotels, room upgrades, transfers, experiences, tours and other travel services.
- Maintain accurate lead and sales pipeline information in CRM/MIS.
- Track every enquiry from initial contact through closure.
- Record lost leads and identify reasons for non-conversion.
- Coordinate with Visa, Operations and DMC teams after confirmation to ensure smooth handover.
- Maintain professional communication with clients before, during and after the booking process.
- Achieve monthly and quarterly sales, conversion and revenue targets.
Candidate Requirements
- 2–5 years of proven experience in international holiday/travel sales.
- Mandatory experience in selling international holiday packages/FITs.
- Proven track record of converting inbound leads/enquiries into bookings.
- Strong knowledge of international destinations and holiday products.
- Experience handling customized travel requirements.
- Strong consultative selling and closing skills.
- Excellent communication and presentation skills.
- Strong negotiation and objection-handling ability.
- Excellent follow-up discipline.
- Ability to work with sales targets and revenue KPIs.
- Good knowledge of MS Office / Google Workspace and CRM/lead-management systems.
- Ability to manage multiple leads and sales opportunities simultaneously.
Preferred Experience
Experience selling:
- Luxury International Holidays
- Honeymoon Packages
- Family Holidays
- Couple / FIT Holidays
- Customized International Tours
- Europe
- Switzerland
- France / Italy / Spain
- Africa / Kenya / Tanzania / South Africa
- Maldives / Mauritius / Seychelles
- Japan
- Southeast Asia
- Middle East
- Australia & New Zealand
- Other premium international destinations
Key Performance Indicators (KPI)
The candidate will be evaluated primarily on:
- Monthly Sales / Revenue
- Lead-to-Booking Conversion Rate
- Gross Profit / Margin
- Number of Confirmed Bookings
- Lead Response Time
- Follow-up Effectiveness
- Average Booking Value
- Upselling / Cross-selling
- Customer Satisfaction
- Accuracy and discipline in CRM/MIS updates
Ideal Candidate
We are looking for a sales-oriented travel professional and closer, not simply someone with general travel-industry experience.
The ideal candidate:
- Enjoys speaking with customers and understanding their travel aspirations.
- Can turn an enquiry into a compelling holiday proposal.
- Is confident discussing prices and handling objections.
- Has the ability to create urgency and close bookings without being pushy.
- Is commercially aware and understands margins.
- Takes ownership of leads from first enquiry to confirmed booking.
- Is motivated by targets, incentives and revenue performance.
High-performing candidates with a proven record of international holiday sales and strong conversion ratios may be offered a higher package.
Key Skills
International Travel Sales | Inside Sales | Inbound Lead Conversion | Holiday Sales | International FIT | Travel Packages | Lead Conversion | Revenue Generation | Consultative Selling | Closing | Negotiation | Objection Handling | Luxury Travel | Customized Holidays | CRM | Travel Industry
To Apply: Send your resume to [email protected] with the subject line "Travel Consultants – [Your Name]". Apply only if you have relevant experience in selling international holidays/travel packages and converting inbound enquiries into confirmed bookings.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
