The Vehicle Pickup and Drop Executive is responsible for the efficient and timely collection and delivery of customer vehicles for servicing. The role requires a high level of customer service, attention to detail, and adherence to Hyundai’s standards and protocols. The executive will act as a crucial link between the service centre and customers, ensuring a seamless and positive service experience.
Key Responsibilities:
- Vehicle Pickup and Delivery:
- Collect vehicles from customer locations as per scheduled appointments.
- Deliver serviced vehicles back to customers promptly and courteously.
- Ensure vehicles are handled with care during transit.
- Customer Interaction:
- Communicate with customers to confirm pickup and drop-off times.
- Provide customers with updates on the status of their vehicles.
- Address any customer queries or concerns professionally.
- Documentation and Reporting:
- Maintain accurate records of vehicle pickups and deliveries.
- Ensure all necessary paperwork, including service orders and receipts, are completed and signed by customers.
- Report any issues or delays to the Service Manager promptly.
- Vehicle Inspection:
- Conduct a basic inspection of vehicles during pickup to identify any pre-existing damages.
- Document and report any findings to the service team.
- Compliance and Safety:
- Adhere to all traffic laws and regulations while driving.
- Follow Hyundai’s safety protocols and guidelines at all times.
- Ensure all vehicles are parked and stored securely at the service centre.
- Other Duties:
- Assist with moving vehicles within the service centre as needed.
- Support the service team with additional tasks during busy periods.
Qualifications:
- High school diploma or equivalent.
- Valid driver’s license with a clean driving record.
- Previous experience in a similar role is preferred.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
- Strong attention to detail and organizational skills.
Physical Requirements:
- Ability to drive and operate a variety of vehicles, including automatic and manual transmissions.
- Comfortable working in various weather conditions.
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Education:
- Secondary(10th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
License/Certification:
- 4 Wheeler & 2 Wheeler Licence (Required)
Work Location: In person
