COMPANY PROFILE:
Accrete Globus Technology is an India-based Saas product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
Our Product : 6Orbit (http://www.sixorbit.com/)
JOB LOCATION: Bangalore(JP Nagar)
EXPERIENCE: 0-2yrs
JOB DESCRIPTION:
- Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track all issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).
- Provide prompt and accurate feedback to customers.
- Refer to internal databases or external resources to provide accurate technical solutions.
- Compile all issues and/or problems faced by the customer in a timely and accurate manner.
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their issues are not re-occurring after troubleshooting.
- Prepare accurate and timely reports.
- Every issue/problem encountered, subsequent to their resolution, is to be documented with a summary of the issue and the solution provided.
DESIRED CANDIDATE PROFILE
- 0-2 years of experience in Customer Support.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.
- Ability to work on multiple projects under tight deadlines with solid organisational and time management skills.
- Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.
Note:
- Working hours-10 am to 7 pm
- Working days - Mon to Sat
- Languages: English, Hindi, Kannada and any other regional languages
Job Types: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
Benefits:
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of experience in Customer support role?
- What is your current CTC?
- What is your expected CTC?
Education:
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
