- Call & Ticket Management: Log incoming customer complaints, service calls, and support requests. Create, prioritize, and assign service tickets to hardware and network engineers.
- Scheduling & Dispatching: Schedule preventive maintenance visits, on-site repairs, and installation appointments based on staff availability.
- Customer Communication: Follow up with clients regarding repair statuses, service progress, delivery timelines, and cost estimates. Ensure high satisfaction through clear updates.
- Inventory & Vendor Coordination: Track spare parts, hardware inventory, and stationery stock. Coordinate with external vendors and Annual Maintenance Contract (AMC) providers for parts replacement and escalated repairs.
- Reporting & Compliance: Maintain accurate records of service calls, job sheets, and customer databases. Generate daily, weekly, and monthly service reports to check Service Level Agreement (SLA) compliance.
- Qualification: Diploma or a Bachelor’s degree in Computer Science/Information Technology.
- Experience: 1 to 3 years of experience in an IT help desk, or dispatch/service coordination role.
- Technical Knowledge: Basic understanding of computer hardware (desktops, laptops, printers, peripherals) and networking fundamentals (LAN/WAN).
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
Work Location: In person
