Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Total Experience: 5+ years
Relevant Experience: 2+ Years (Mandatory)
Location: Hyderabad, Chennai, India
Team: Consumer Experience - Digital Amazon Connect Platforms
Role Overview
We are looking for a Senior Developer with strong hands-on experience in AWS and Amazon Connect digital solutions, focused on delivering GenAI-powered customer and agent experiences. The role supports migration from Genesys and LivePerson to Amazon Connect and the development of AI-driven conversational and agent-assist solutions using Amazon Q, Amazon Bedrock, Agent Core, and Strands Agents.
Primary Responsibilities:
Required Qualifications:
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5+years of total software development experience
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2+ years of relevant hands-on experience in AWS, Amazon Connect, or GenAI solutions
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Solid experience with AWS services including Lambda, API Gateway, DynamoDB/Aurora, S3, IAM, and CloudWatch
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Hands-on experience with Amazon Connect Chat and digital contact flows
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Experience with GenAI technologies including Amazon Bedrock and Amazon Q
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Experience building REST APIs, asynchronous workflows, and microservices
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Working knowledge of Agile/Scrum development practices
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Familiarity with AI agent frameworks such as Agent Core and Strands Agents
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Proficiency in JavaScript/TypeScript, Python, or Java
Preferred Qualifications:
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Experience with contact center platforms such as Amazon Connect, Genesys, or LivePerson
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Experience with CI/CD pipelines and DevOps practices
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Experience with multi-channel digital customer journeys
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Exposure to conversational AI, NLP, and LLM-based chatbot solutions
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Understanding of observability, monitoring, and AI response quality
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#Niche
