Property Manager – Residential Apartments
Roles & Responsibilities
- Oversee the day-to-day operations of residential apartment communities.
- Ensure smooth delivery of both Technical Services (Electrical, Plumbing, STP/WTP, DG, HVAC, Fire & Safety) and Soft Services (Housekeeping, Security, Horticulture, Pest Control).
- Lead and supervise the site team, including Facility Managers, Supervisors, Technicians, Housekeeping, and Security personnel.
- Maintain excellent resident satisfaction by resolving complaints and service requests promptly.
- Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards.
- Coordinate preventive and breakdown maintenance activities to minimize downtime.
- Manage vendor performance and ensure compliance with service level agreements (SLAs).
- Prepare and monitor annual budgets, operational expenses, and cost-control initiatives.
- Verify invoices, approve purchase requests, and monitor inventory of maintenance materials.
- Ensure statutory compliance, including Fire Safety, Lift, Electrical, STP/WTP, Pollution Control, and Labour Law requirements.
- Conduct Resident Welfare Association (RWA)/Association meetings and present monthly operational reports.
- Plan and execute community events and resident engagement activities.
- Ensure timely closure of audit observations and compliance issues.
- Monitor utility consumption (Electricity, Water, Diesel) and recommend cost-saving measures.
- Handle emergency situations such as power failures, water shortages, fire incidents, and resident escalations.
- Coordinate with corporate management and submit daily, weekly, and monthly MIS reports.
- Maintain occupancy-related records, asset registers, AMC schedules, and documentation.
- Ensure adherence to company policies, SOPs, and quality standards.
Required Skills
- Strong leadership and team management
- Excellent communication and resident relationship management
- Budgeting and cost control
- Vendor and contract management
- Knowledge of MEP systems and facility operations
- Problem-solving and decision-making skills
- MS Excel, Word, and PowerPoint proficiency
- Ability to handle emergency and crisis situations
Preferred Qualification
- Education: Any Graduate / B.E. / B.Tech / MBA (Preferred)
- Experience: 5+ years in Residential Apartment Facility Management
- Industry: Residential Apartments / Gated Communities / Facility Management
- Location: Chennai
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
