- Handle customer queries and concerns through email communication.
- Build and maintain strong relationships with customers through timely and professional communication.
- Understand customer requirements and provide appropriate solutions.
- Manage customer escalations and coordinate with internal teams for resolution.
- Follow up on customer issues and ensure timely closure.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure all customer queries are handled within defined TAT and SLA.
- Identify customer needs and recommend suitable products or services.
- Prepare regular reports related to customer queries, feedback, and resolution status.
Required Skills:
- Excellent written and verbal communication skills.
- Strong email writing and customer-handling skills.
- Good problem-solving and analytical abilities.
- Ability to manage multiple customer queries simultaneously.
- Strong follow-up and coordination skills.
- Good knowledge of MS Office and email management tools.
- Prior experience in customer success, customer support, email support, or client servicing is preferred.
Interested candidates can share their updated CV via WhatsApp (89672 10092)
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
