JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Position: Team Lead - Contracts to Billing
Key Responsibilities:Team Leadership & Management:
Assign work, solve workload problems and ensure high productivity levels
Assess workloads to determine equal distribution and identify staffing requirements
Assist in training new employees and mentor team members
Ensure service delivery as agreed norms and SLAs
Contracts to Billing Operations:
Analyze contract terms and ensure accurate billing implementation
Review and validate billing setups against contract specifications
Process contract amendments and billing adjustments
Quality checks to ensure accurate contract-to-billing conversions
Month-end closing activities and reporting for billing cycles
Process Improvement & Analysis:
Perform root cause analysis to drive process improvements
Support cost-savings and process improvement initiatives
Identify tactical and strategic opportunities, gaps and financial risks
Update process documents and capture exceptions during processing
Stakeholder Management:
Liaise closely with onshore teams and other stakeholders
Query handling - manage escalated billing queries and contract discrepancies
Escalate unresolved issues/concerns to appropriate management levels
Reporting & Data Management:
Generate process-related and ad-hoc reports including KPIs and quarterly reports
Data management, reporting & stakeholder management
Provide assistance during internal/external audits
Forecast accuracy reporting for billing projections
Experience Required:
7-8 years in contracts, billing operations, or related finance functions
3+ years of team leadership experience
Strong knowledge of billing systems, ERP platforms, and automation tools
Experience with process improvement and automation implementation
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
