Job Description: Accounts & Customer Coordination Executive — Supplify
Company: Supplify (B2B MRO E-commerce) Location: Mumbai Reporting to: Founder / Operations Head Experience: 1–4 years Employment Type: Full-time
About Supplify
Supplify is a B2B MRO (Maintenance, Repair & Operations) e-commerce platform connecting industrial buyers with quality suppliers. We're scaling our order operations and need someone who can own both the numbers and the relationships.
Role Summary
This is a dual-charter role: you'll manage day-to-day accounts while also owning customer-facing follow-up — order tracking, payment reminders, and coordination between clients and internal/vendor teams. Ideal for someone detail-oriented with accounts but equally comfortable picking up the phone to chase a payment or resolve a delivery query.
Key Responsibilities
Accounts &
- Maintain day-to-day bookkeeping (sales, purchase, expense entries) in Tally/Zoho Books or equivalent
- Generate and track invoices, GST compliance basics, and payment reconciliation
- Prepare monthly receivables/payables reports
- Coordinate with CA/auditor for periodic filings
Customer Follow-up & Coordination
- Track open orders end-to-end — from confirmation to delivery
- Proactively follow up with customers on payment status and pending dues
- Liaise between customers, vendors, and logistics to resolve delays or discrepancies
- Maintain a clean CRM/tracker of customer interactions and order status
- Escalate unresolved issues with context, not just flags
Must-Have Skills
- Working knowledge of basic accounting (entries, GST, reconciliation) — Tally/Zoho/Excel proficiency
- Strong follow-up discipline — comfortable with calls, WhatsApp, email cadence
- Organized, doesn't let things fall through cracks
- Clear, professional communication (Hindi + English; Marathi a plus for Mumbai vendor base)
Good-to-Have
- Prior B2B/trading/distribution experience
- Familiarity with e-commerce order management tools
- Basic Excel reporting (pivot tables, simple dashboards)
What We're NOT Looking For
- Pure back-office accountants with no client-facing comfort
- Pure sales/relationship people with weak number sense
Pay: ₹10,661.90 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
