Job Description : Sales Trainer Cum QA
Department: Operations / Training & Quality
Industry: BPO / Contact Center
Experience: 1–4 Years
We are looking for a Sales Trainer Cum QA to train sales executives, monitor call quality, identify performance gaps, and provide coaching to improve sales performance and customer experience.
Key Responsibilities
- Conduct induction, process, product, and sales training.
- Deliver refresher training and coaching sessions.
- Monitor and evaluate sales calls as per quality parameters.
- Conduct call audits and share feedback with agents.
- Identify training and performance gaps and prepare action plans.
- Conduct mock calls, role plays, and assessments.
- Work with Team Leaders and Operations to improve sales, conversion, productivity, and quality.
- Maintain QA reports, scorecards, and performance records.
Required Skills
- Excellent communication and presentation skills.
- Knowledge of BPO sales processes and call quality parameters.
- Strong sales coaching and objection-handling skills.
- Good analytical and reporting skills.
- Proficiency in MS Excel and PowerPoint.
Qualification: Graduate in any discipline.
Experience: 1–4 years in BPO Sales Training, Quality, or Operations.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
