Job Title: Café Manager – Hospitality, People & Standards
Location: Copper + Cloves Café, Lavelle Road, Bengaluru.
Reports To: Managing Partner (with involvement of the Founder)
Works Closely With: Head Chef, Kitchen Team, Procurement & Events Teams
Years of Experience: Should have atleast 3 to 5 years of experience.
About Copper + Cloves
Copper + Cloves is a busy, plant-based café built on thoughtful food, genuine hospitality, and community. People come to us not just for what’s on the plate, but for how they feel when they’re here. Behind that experience are clear systems, good training, and people who care deeply about doing things well.
Purpose of the Role
The Café Manager is responsible for running the café floor to a consistently high standard. This role blends warm, people-first hospitality with strong systems, SOPs, and attention to detail.
You are the person who:
● Makes guests feel welcome and looked after
● Leads and supports the team on the floor
● Fixes issues calmly and confidently
● Ensures standards and SOPs are followed every day
Customer Experience & Hospitality
● Be a visible, approachable presence on the café floor during service
● Greet guests warmly and set the tone for the team
● Handle customer feedback and complaints with empathy and good judgement
● Resolve issues in the moment so guests leave feeling cared for
● Create small moments that make regulars and first-time guests feel special
Team Leadership & Training
● Lead, motivate, and support the front-of-house team
● Train staff on Copper + Cloves hospitality standards, service language, and guest interaction
● Coach team members on communication, confidence, and attentiveness
● Conduct regular feedback conversations and on-floor coaching
● Uphold expectations around punctuality, grooming, professionalism, and behaviour
SOPs, Standards & Systems
● Own all Front of House SOPs, including opening, closing, service flow, waitlists, billing, and hygiene
● Ensure SOPs are clear, practical, and easy for the team to follow
● Train new and existing staff on SOPs and refresh regularly
● Monitor daily adherence to standards and correct issues in real time
● Identify gaps or inefficiencies and help improve systems as the café evolves
● Ensure consistency across shifts, team members, and busy vs quiet days
Daily Operations & Smooth Service
● Oversee daily opening and closing of the café according to SOPs
● Manage table flow, waitlists, and pacing during service
● Coordinate closely with the kitchen to ensure timely and accurate service
● Anticipate problems and step in early to keep service running smoothly
● Keep the team calm, focused, and supported during busy periods
Stock, Organisation & Care for the Space
● Conduct regular checks of café-level stock (beverages, disposables, service items)
● Ensure correct storage, rotation, and ordering processes are followed
● Minimise wastage through good planning and communication
● Ensure the café environment is clean, organised, and welcoming at all times
Events, Pop-Ups & Special Activations
● Support and lead front-of-house execution for events, workshops, and pop-ups
● Plan staffing, service flow, and guest experience for events
● Be present on the floor during events to ensure smooth delivery
● Capture learnings and help refine systems for future activations
Brand Representation & Culture
● Be a strong ambassador for the Copper + Cloves brand and values
● Model warmth, respect, and calm leadership at all times
● Help create a positive, inclusive, and professional workplace culture
● Balance kindness with clear standards and accountability
What Success Looks Like
● Guests consistently have a great experience and want to return
● The team feels trained, supported, and clear on expectations
● SOPs are followed naturally, not through constant reminders
● Service runs smoothly even during peak hours
● The café feels welcoming, organised, and well run
Benefits:
Application Question(s):
- Do you stay in Bangalore?
- Do you have 3 to 5 years of experience in the F&B Industry?
License/Certification:
- Certification in Hotel Management (Required)
Work Location: In person
