Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Senior Manager
Job Description & Summary
At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience.
* Why PWC
At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary:
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values -driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
1. Solution Design & Pursuit Support
Lead the end-to-end solutioning of Finance Managed Services deals (F&A BPO/BPS) including scoping, pricing, operating model design, and commercial structuring.
Develop compelling, client-ready proposals, RFP responses, and solution presentations in collaboration with sales, commercial, and delivery teams.
Design target operating models (TOMs) across core finance towers: Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), Financial Planning & Analysis (FP&A), and Treasury.
Define service delivery frameworks — onshore/offshore/nearshore models, headcount mix, SLAs/KPIs, and tooling/technology stack.
2. Transition Management & Delivery
Lead and govern the transition of Finance Managed Services contracts from deal-sign to steady-state operations, ensuring on-time , on-budget, and within-scope delivery.
Develop and execute detailed Transition Project Plans (TPPs) including knowledge transfer (KT), process documentation, talent onboarding, and governance setup.
Manage stakeholder communication — client CFOs, Controllers, Finance Heads, and internal delivery/operations leads .
3. Transformation & Innovation
Partner with transformation and technology teams to incorporate tools such as SAP, Oracle, BlackLine , Workday, Coupa, and RPA/AI platforms into managed service offerings.
4. Client Relationship & Stakeholder Management
5. Practice Development & Thought Leadership
Strong hands-on experience in transition management across F&A towers (R2R, P2P, O2C, FP&A) for mid-to-large-scale outsourcing contracts.
Strong knowledge of ERP platforms (SAP S/4HANA, Oracle Fusion/EBS) and finance technology tools ( BlackLine , Trintech , Coupa, Highradius , etc.).
Prior experience in a Big 4 / Tier-1 consulting firm or leading BPS/BPO organization (Accenture, Genpact, EXL, WNS, Capita, Wipro, IBM, HCL, etc.).
Familiarity with IFRS/US GAAP reporting environments across industries such as BFSI, Manufacturing, Retail, Energy, or Healthcare.
Relevant certifications: PMP / Prince2, ACCA, CA, CPA, CMA, CIMA, or Six Sigma (Green/Black Belt) .
Years of experience required:
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Engineering, Bachelor of Engineering
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Managed Services
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Coaching and Feedback, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing {+ 34 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
June 23, 2026
