Technical Support Executive – GPS E-Lock
Experience: 1–3 Years
Employment Type: Full-Time
Location: Kolkata
About the Role
We are looking for a Technical Support Executive to provide technical and customer support for our GPS-enabled E-Lock solutions used for cargo and asset security.
Key Responsibilities
- Provide technical support for GPS E-Locks, tracking devices and related applications.
- Troubleshoot GPS, GSM/4G connectivity, SIM, battery, sensor and device communication issues.
- Configure, activate and test E-Lock devices before deployment.
- Support customers through phone, WhatsApp and email.
- Coordinate with field technicians for installation, maintenance and device replacement.
- Monitor and resolve technical complaints within defined TAT/SLA.
- Escalate hardware, firmware or software issues to the technical/R&D team.
- Maintain device records, service history and complaint/MIS reports.
- Identify recurring technical issues and assist in root-cause analysis.
- Provide product demonstrations and basic user training to customers when required.
Requirements
- Diploma/B.E./B.Tech/B.Sc. in Electronics, Electrical, IT or related field.
- 1–3 years’ experience in GPS, IoT, electronics, telematics, technical support or hardware support.
- Basic understanding of GPS, GSM/4G, sensors and electronic devices.
- Good troubleshooting and communication skills.
- Basic knowledge of MS Excel/Google Sheets.
- Ability to coordinate with customers and field teams.
- Willingness to travel for customer/site visits, if required.
Preferred: Experience in logistics, fleet management, GPS tracking, IoT or electronic security solutions.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
