Chennai, Tamil Nadu
Job Summary
- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Participate in system testing and enhancement projects.
- Present collection performance insights to leadership.
Key Responsibilities
- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Participate in system testing and enhancement projects.
- Present collection performance insights to leadership.
Skill Requirements
- Advanced Problem Solving: Handles escalated and complex collection cases.
- Root Cause Analysis: Identifies and addresses recurring payment delays.
- Mentorship: Supports and trains junior analysts.
- Cross-Functional Collaboration: Works with credit, legal, and sales teams.
- KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
- Process Improvement: Recommends enhancements to reduce overdue receivables.
- Presentation Skills: Prepares and shares insights with leadership.
Other Requirements
1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management
3-4 Years Experience.
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