Job Description
About the Role
Mpower India Pvt. Ltd. is looking for an experienced Service Head to lead our service operations for UPS, Battery, Inverter, and Solar solutions.
Key Responsibilities
- Lead and manage the service team and field engineers.
- Ensure timely closure of service calls and customer complaints.
- Manage AMC, preventive maintenance, and breakdown services.
- Monitor service performance, TAT, and customer satisfaction.
- Coordinate with Sales, Stores, and Accounts.
- Manage spare parts, documentation, and service MIS.
- Handle customer escalations and improve service processes.
Preferred Candidate
- Diploma/B.E./B.Tech in Electrical or Electronics.
- 7–15 years of experience in service management.
- Experience in UPS, Power Backup, Electrical, Solar, or Industrial Equipment industry.
- Strong leadership and customer management skills.
Key Skills
UPS, Service Management, Field Service, Team Management, AMC, Customer Support, Preventive Maintenance, Service Operations, Battery, Inverter, Solar, Electrical, Spare Management, MIS, Escalation Handling
Only candidates with experience in UPS, Power Backup, Battery, Inverter, Solar EPC, DG, or Electrical Equipment industries will be considered. Telecom & other Industry profiles will not be shortlisted.
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
