Job Summary
We are looking for a proactive and result-oriented Head – Telecalling & Sales to lead the telecalling and patient coordination team. The ideal candidate should possess strong leadership qualities, excellent communication skills, and the ability to drive patient engagement, appointment bookings, and sales conversions.
The role involves managing telecalling operations, monitoring team performance, ensuring effective patient follow-ups, maintaining accurate data records, and improving overall conversion efficiency.
Key Responsibilities
Team Leadership & Management
● Lead, supervise, and motivate the telecalling and sales team.
● Set daily, weekly, and monthly targets for the team.
● Monitor team productivity, call quality, and conversion performance.
● Conduct regular training sessions to improve communication and sales skills.
● Ensure discipline, professionalism, and adherence to company processes.
Telecalling & Patient Appointment Management
● Manage inbound and outbound patient calls effectively.
● Ensure timely patient appointment booking and follow-up coordination.
● Guide the team in handling patient inquiries and converting leads into appointments.
● Ensure smooth coordination between patients, doctors, and operations teams.
● Handle escalations and support the team in closing conversions.
Sales & Conversion Management
● Develop strategies to improve appointment-to-conversion ratios.
● Monitor lead pipelines and patient engagement activities.
● Achieve departmental sales and conversion targets.
● Build strong patient relationships through professional communication and follow-ups.
Data Management & Reporting
● Maintain accurate call records, appointment data, and conversion reports.
● Analyze daily and monthly performance metrics.
● Generate reports related to lead management, bookings, and sales conversions.
● Ensure proper CRM and database management.
Communication & Coordination
● Coordinate with marketing, operations, and clinical teams for smooth patient flow.
● Ensure consistent and professional communication with all patients.
● Maintain confidentiality and proper handling of patient information.
Process Improvement
● Create and implement SOPs for telecalling and appointment handling.
● Identify operational gaps and improve calling and conversion processes.
● Suggest innovative approaches to improve patient engagement and sales performance.
Required Skills & Competencies
● Strong leadership and team management abilities.
● Excellent verbal and written communication skills.
● Strong telecalling, sales, and patient handling skills.
● Good knowledge of appointment management and CRM systems.
● Ability to drive conversions and achieve targets.
● Strong analytical and data management skills.
● Problem-solving and decision-making abilities.
● Ability to work in a target-driven and fast-paced environment.
Qualifications
● Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or related field.
● Additional certifications in sales, customer relationship management, or healthcare operations will be an added advantage.
Experience
● Minimum 5+ years of experience in telecalling, sales, patient coordination, or business development.
● Prior experience in leading a telecalling or sales team is preferred.
● Experience in appointment booking management and conversion handling will be an added advantage.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund
Language:
- Kannda and Hindi (Required)
Work Location: In person
