Travel Consultant – Customer Support (International Flights)
Paldi, Ahmedabad
Rotational + Night Shifts
Full-time
Experience: 1+ Year (International Travel / Airline / OTA)
Role Overview
Handle end-to-end international flight bookings with accuracy and speed. Ideal for candidates with strong understanding of global travel operations.
Key Responsibilities
- Manage bookings, cancellations, reissues, and refunds
- Handle customer queries via calls, email, and chat
- Work on multi-sector and complex itineraries
- Guide customers on fares, baggage, visa transit, and airline policies
- Coordinate with airlines and consolidators
- Maintain CRM records and meet SLAs
Eligibility Criteria
- Minimum 1 year experience in International Travel / Airline / OTA
- Strong knowledge of fare rules, ticketing, and reissues
- Good communication skills (spoken & written English)
- Ability to handle high call volumes and multitask
- Comfortable with rotational & night shifts
Preferred Profile
- Experience with US, UK, or Canada markets
- Knowledge of consolidator and net fares
- Strong problem-solving approach
What We Offer
- Competitive salary + incentives
- Growth in international travel domain
- Professional work environment
- Ongoing training
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
