About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
- The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Focus on client retention, renewals & price increase & up-selling
- Compliant Management - To identify & resolve customer complaints within the specific timelines
- Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- SPOC for Branch Renewals
- Total concentration on Renewal business only
- Sole Responsible
- On-time CCM/SQS/SQA
- Timely Terminations
- Coordination between Customers & Operations
- Increase in Branch New Sales as Branch CSEs can focus only on New sales
- Reduction in Outstanding
- Lead Generation
Key Result Areas:
- Advance renewal follow-up and objection handling (with operational support).
- Send renewal letters with PI and perform regular updates in the renewal portal.
- Enter OCC data, ensure timely terminations, and follow up on outstanding items.
- Focus on productivity and renewal percentage improvement through effective customer
reviews.
- Ensure comprehensive process implementation and renewal portal usage.
- Aim for increased branch new sales.
Competencies (Skills essential to the role):
- Clear communication skills.
- Attentiveness.
- Ability to use positive language.
- Time management skills
- Data Analysis
Requirements
Educational Qualification / Other Requirement:
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
