Job Description – Service Coordinator
Role Description
The Service Coordinator is responsible for coordinating and managing service operations to ensure timely and efficient support to customers. The role acts as a bridge between customers, the Service team, Sales, Production, and other internal departments by scheduling service activities, monitoring service requests, maintaining documentation, and ensuring smooth communication throughout the service process.
Qualifications
- Diploma or Bachelor's Degree in Mechanical Engineering, Business Administration, or a related field.
- Minimum 1 year of experience in service coordination, customer support, manufacturing, or a related industry is preferred.
- Strong organizational and coordination skills.
- Excellent communication and interpersonal skills.
- Good problem-solving and multitasking abilities.
- Proficiency in MS Office and reporting.
- Ability to work effectively with cross-functional teams.
Key Responsibilities
- Coordinate and schedule installation, commissioning, preventive maintenance, breakdown service, and site visits.
- Act as the primary point of contact for customers regarding service requests, complaints, and follow-ups.
- Assign service calls to field service engineers/executives and monitor their timely execution.
- Coordinate with the Service, Production, Sales, Stores, and Dispatch teams to ensure timely availability of resources, spare parts, and technical support.
- Track service requests from initiation to closure and ensure timely resolution.
- Maintain service records, customer complaints, AMC/ARC schedules, service reports, and related documentation.
- Prepare quotations for spare parts, repairs, and service activities whenever required.
- Follow up with customers to obtain service feedback and ensure customer satisfaction.
- Monitor pending service calls and escalate critical issues to the reporting manager.
- Prepare daily, weekly, and monthly service reports and MIS for management review.
- Support planning and scheduling of preventive maintenance and annual maintenance contracts.
- Coordinate customer visits, machine inspections, and emergency service requirements.
- Ensure all service documentation is complete, accurate, and maintained as per company procedures.
- Identify recurring service issues and coordinate with relevant departments for corrective and preventive actions.
- Ensure compliance with company quality, safety, and operational standards in all service coordination activities.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹700,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Education:
Work Location: In person
