e are looking for founding team members for our business functions who can help us build and scale growth channels. As a Customer Success Manager, your position will be to make sure to expand our customers’ adoption, retention, and ultimately, success. You will report directly to one of the founders and also interact closely with our tech team and growth team to scale the business for our next-gen AI-powered products.
- uild professional relationships with assigned accounts and newly onboarded customers.
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- cquire and keep up to date on technical understanding of Fountain9’s product.
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- ake sure that you exceed your customer retention goals and maintain consistently high retention rates.
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- uild and maintain strong, trusted working relationships with key decision-makers and users starting with onboarding and throughout the customer’s lifecycle
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- ain a thorough understanding of the assigned client's needs, objectives, and processes to ensure that Fountain9's product is successfully adopted and deployed
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- ollaborate with the tech team and growth team.
- to 4 years of experience in Customer Success/Account Management/Consulting role for a SaaS/product company
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- trong knowledge in Supply Chain Management & Inventory Management concepts.
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- xcellent proficiency in Excel and SQL will be an advantage.
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- xpertise in handling enterprise customers.
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- roven track record of building strong executive-level relationships
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- rong project management capability and ability to multitask
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- igh attention to detail and willingness to get “in the weeds” to fix a problem
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- xceptional communication and relationship management skills
- e are a rapidly growing early-stage startup backed by Y-Combinator and Binny Bansal (021 Capital, Founder of Flipkart)
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- ur founders are ex-Googlers with 10+ years of experience in machine learning and inventory planning
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- s an early core team member, your learning & growth opportunities will be exponential
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- e are open to experimentations and believe the best of ideas can come from anyone on the team
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