Application & Technical Support Analyst
SGGG Fund Services Inc. (SGGG-FSI) is currently seeking to fill a full-time permanent position for the role of Application & Technical Support Analyst on the Information Services & Technology (IST) team. The successful candidate joining our technology team will be energetic, enthusiastic and reliable, and will have the opportunity to participate in overseeing the support of financial services industry leading software and end-user technical needs.
POSITION SUMMARY
Under the direction of the Manager of Application & Technology Support, the Application & Technical Support Analyst position is responsible to support our in-house financial services industry leading software and associated server environment, enterprise network infrastructure, and technical end-user help desk. You will liaise with end-users, management, executives, vendors and partners and maintain a professional relationship. This represents a unique opportunity to join an existing team in a new role to support end-users of cutting-edge technologies.
OPERATIONAL REQUIREMENTS & ACTIVITIES
- Provide outstanding customer service in the end-user support of SGGG-FSI owned software and hardware technologies, and outsourced technology solutions during business and after-hour periods.
- Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe.
- Install/uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor.
- Able to lift, move, and install IT hardware equipment on racks in server rooms and data centres.
- Work in high voltage and noisy environment of server rooms and data centres.
- Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI’s intellectual property.
- Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity.
POSITION QUALIFICATIONS
Work Experience
- 1-3 years of application support experience in the Microsoft technology stack (Windows 10, Active Directory).
- 1-3 years of help desk experience, end-user support and implementation of user MACD.
- Preference will be given to applications with experience in a Microsoft server and Cisco switch and firewall environment.
Education
- University Degree or College Diploma in Computer Science (or equivalent experience in the field).
- Preference will be given to applicants with the Canadian Securities Course or related certificate.
- Preference will be given to applicants with current training and skill sets.
Soft Skills
- Excellent communication and inter-personal skills with proven ability to communicate with senior executives.
- Ability to work with minimal supervision to prioritize and manage work.
- Ability to work as an effective member of a team.
- Strong attention to detail.
Job Type: Full-time
Pay: ₹500,000.00 - ₹650,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Experience:
- total work: 3 years (Preferred)
Work Location: In person
