Tittle: Manager – Tours & Travels
Location: Tiruppur, Tamil Nadu
Department: Tours & Travels / Operations
Job Type: Full-Time
Experience: 6–9 years in Travel, Tourism, Hospitality, or related industries
Salary: ₹40,000 – ₹45,000 per month
We are looking for an experienced Manager – Tours & Travels to manage day-to-day travel operations, tour packages, customer relationships, vendor coordination, and sales activities.
The ideal candidate should have strong knowledge of travel operations, excellent communication and negotiation skills, and the ability to lead a team while ensuring smooth and profitable tour operations.
Key Responsibilities
- Manage daily operations of the Tours & Travels business.
- Plan and coordinate domestic and international tour packages.
- Handle customer enquiries, bookings, cancellations, and complaints.
- Prepare quotations, itineraries, travel plans, and package pricing.
- Coordinate with hotels, airlines, transport providers, guides, and other vendors.
- Ensure smooth execution of tours from booking through completion.
- Lead, motivate, and monitor the performance of the travel team.
- Develop new customers and maintain relationships with existing clients.
- Achieve monthly sales, revenue, and profitability targets.
- Negotiate rates and agreements with hotels, transporters, and service providers.
- Monitor travel trends, competitor pricing, and new destinations.
- Maintain accurate booking records, documentation, invoicing, and payment follow-ups.
- Handle last-minute changes, customer requirements, and travel-related issues.
- Ensure high standards of customer service and customer satisfaction.
- Prepare regular reports on sales, bookings, expenses, and overall business performance.
Required Skills
- Strong knowledge of travel and tourism operations.
- Knowledge of tour packages and booking procedures.
- Excellent communication and negotiation skills.
- Strong leadership and team-management abilities.
- Customer-service and relationship-management skills.
- Sales and business-development skills.
- Good problem-solving and decision-making abilities.
- Proficiency in MS Office and travel/booking software.
- Ability to manage multiple bookings and tasks under pressure.
Qualifications
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
- 6–9 years of relevant experience in the travel and tourism industry.
- Previous experience managing a team and handling tour operations is preferred.
Key Performance Indicators (KPIs)
- Monthly sales and revenue achievement.
- New customer acquisition and bookings.
- Customer satisfaction and repeat business.
- Tour/package profitability.
- Vendor cost management.
- Team productivity.
- Timely and accurate execution of bookings and tours.
Salary: ₹40,000 – ₹45,000 per month
Location: Tiruppur, Tamil Nadu
Pay: ₹40,000.00 - ₹45,000.00 per month
Work Location: In person
