- Technical Troubleshooting: Diagnose and resolve complex hardware malfunctions (desktops, servers), software glitches, and network connectivity issues (Wi-Fi, VPNs, DNS).
- System Installation & Maintenance: Install, configure, and upgrade operating systems (Windows, macOS, Linux) and business applications like Microsoft 365.
- Incident Management: Manage the lifecycle of technical issues using ticketing systems (e.g., Jira Service Desk, ServiceNow) from initial report through resolution or escalation.
- User Onboarding & Support: Handle account management in Active Directory, set up devices for new hires, and provide technical orientation.
- Security & Compliance: Monitor systems for threats, ensure antivirus software is current, and manage security patches and data backups.
- Documentation: Create and maintain a knowledge base of technical manuals, standard operating procedures (SOPs), and user guides.
- Essential SkillsHard Skills:Deep proficiency in Windows, macOS, and Linux environments.
- Strong understanding of TCP/IP networking, firewalls, and VPNs.Proficiency with Remote Desktop tools (TeamViewer, RDP) and Ticketing software.
- Familiarity with Cloud Basics (Azure, AWS) and Scripting (PowerShell, Python, Bash) for task automation.
- Soft Skills:Communication: Explaining complex technical concepts to non-technical users.
- Problem-Solving: Logical analysis to identify root causes under pressure.
- Patience & Empathy: Managing frustrated users professionally.
- Requirements & QualificationsEducation: Typically a bachelor's degree in Computer Science, Information Technology, or a related engineering field.
- Experience: Requirements range from entry-level (0–1 years) for basic troubleshooting to senior roles (5+ years) involving infrastructure management.
- Certifications (Highly Valued):CompTIA A+: Fundamental hardware/software troubleshooting.
- Cisco CCNA: Core networking and security skills.
- ITIL Foundation: IT service management best practices.
- Microsoft Certifications: Specialized support for Azure and Modern Desktops.
- Typical Support TiersLevel 1 (Help Desk): Initial contact, password resets, and basic software fixes.
- Level 2 (Technical Support): Advanced troubleshooting, escalated issues, and software configurations.
- Level 3 (Specialist): Complex server failures, network outages, and deep code/infrastructure analysis.
- Hiring for freshers and Tamil speaking candidates
Pay: ₹9,398.56 - ₹40,659.98 per month
Benefits:
Work Location: In person
