Job title: Customer Relationship Executive
Work Location: Thane
Salary: 20,000 - 25000 p.m
Job Description
Responsibilities:
- Attracts potential customers by answering service questions and suggesting information about other services.
- Serves customers by providing company service information and lead closings.
- Opens customer accounts by recording Waitlist information.
- Maintains customer records by updating detailed information.
- Daily follow-up with the operational team & updating lead status.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- To Manage Inbound and Outbound calls in a timely manner
- Identify customer’s requirements, clarify information and provide them with the resolution based on company policy
- Handle any required communication or coordination required between Partner’s(Tankers) and customers
- Entering customer and account data from source documents within time limits
- Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output
Education and/or Work Experience Requirements:
- Minimum 6 months of experience in Customer Relationship or Lead Generation
- BPO experience is also acceptable
- Excellent communication skills
- Strong teamwork abilities
- Effective listening and questioning skills
- Ability to handle customer interactions with sensitivity and professionalism
Interested? call and WhatsApp now: 9813431813
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
